At Dycor Technologies Inc., we stand behind the quality and reliability of our products. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns on eligible products within 30 days of the delivery date. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- A valid proof of purchase (order number or receipt) must be provided.
- Customized or special-order items are not eligible for return unless defective.
To initiate a return, please contact our team at sa***@***or.com or call us at 1-800-663-9267 for a Return Merchandise Authorization (RMA) number. Returns sent without an RMA may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
Exchanges
If your item is defective or damaged, we will gladly exchange it. Please contact us within 7 days of receiving your item to request an exchange.
Shipping Returns
Return items should be shipped to:
Dycor Technologies Inc.
4620 74 Avenue NW
Edmonton, AB, Canada
T6B 2K3
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Policy Updates
Dycor reserves the right to modify this Return & Refund Policy at any time without prior notice. Please review this page periodically for any changes.
Need Help?
For questions about your return, exchange, or refund, please reach out:
📧 sa***@***or.com
📞 1-800-663-9267